(Effective Date: [30th Sept, 2025])
JSR Wayfinder Pvt Ltd, operating under the brand name “5S” (“Company”, “we”, “our”, “us”), respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, share, and protect personal information when you access or use our website www.5sindia.in, mobile application(s), or services (collectively, the “Platform” or “Services”).
By using our Platform, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.
1. INFORMATION WE COLLECT
We may collect the following categories of personal data when you use our Services:
1.1 Information You Provide Directly
- Name, email address, phone number, billing and delivery address.
- Business information (company name, GST details, etc.).
- Payment details (processed through third-party gateways; we do not store sensitive card/bank data).
- Identity documents (if required for KYC/verification).
1.2 Information Collected Automatically
- Device information (IP address, browser type, operating system, device ID).
- Location data (to enable pickup and delivery tracking).
- Log data (time/date of access, app usage, performance data, cookies).
1.3 Information from Third Parties
- Data from payment processors, delivery partners, and analytics providers.
- Verification information (for Couriers) from government databases or authorized agencies.
2. PURPOSE OF COLLECTION AND USE
We process your personal data for the following lawful purposes:
- To create and manage your account.
- To provide, operate, and improve our Services.
- To process and complete delivery requests.
- To verify identity, prevent fraud, and ensure security.
- To process payments and COD remittances.
- To provide customer support and resolve disputes.
- To send service-related updates, invoices, and policy changes.
- To comply with legal obligations under Indian law.
- To send marketing or promotional communications (only with your consent).
3. LEGAL BASIS FOR PROCESSING
We process your personal data under the following grounds as permitted by law:
- Consent (where you provide explicit consent, e.g., marketing).
- Contractual necessity (to provide Services as per Terms & Conditions).
- Legal obligation (compliance with GST, KYC, or transport laws).
- Legitimate interest (fraud prevention, improving user experience).
4. DATA SHARING AND DISCLOSURE
We do not sell your personal data. However, we may share it with:
- Couriers/Delivery Partners: Limited details necessary to complete a Delivery Request.
- Payment Gateways: For processing payments and COD settlements.
- Service Providers: IT, analytics, and customer support providers.
- Regulatory/Government Authorities: Where required by law, court order, or enforcement agency.
- Business Transfers: In case of merger, acquisition, or restructuring of the Company.
5. DATA RETENTION
- Personal data is retained only as long as necessary for providing Services, fulfilling legal obligations, or resolving disputes.
- Data related to completed deliveries and financial transactions may be stored for 8 years in compliance with Indian tax and accounting laws.
6. DATA SECURITY
We implement reasonable technical and organizational measures, including:
- SSL encryption on the Platform.
- Secure payment gateways (PCI-DSS compliant).
- Restricted access to personal data within the Company.
- Regular audits and vulnerability assessments.
However, no method of transmission over the internet is 100% secure. You acknowledge that we cannot guarantee absolute security.
7. YOUR RIGHTS (UNDER DPDP ACT, 2023)
As a data principal (user), you have the following rights:
- Right to Access: Request a copy of personal data we hold.
- Right to Correction: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of data, subject to legal obligations.
- Right to Consent Withdrawal: Withdraw consent for optional data processing (e.g., marketing).
- Right to Grievance Redressal: File complaints with our Data Protection Officer (DPO).
8. COOKIES AND TRACKING TECHNOLOGIES
We use cookies, pixels, and similar technologies to:
- Authenticate users.
- Enable core functionalities (e.g., tracking deliveries).
- Analyze performance and improve user experience.
- Serve relevant promotions (where applicable).
You may disable cookies via browser settings, but some features may not function properly.
9. THIRD-PARTY LINKS
Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of such third parties. We encourage you to read their privacy policies before sharing data.
10. CHILDREN’S PRIVACY
Our Services are not directed towards individuals under the age of 18. If we learn that we have collected personal data of a minor, we will delete it promptly.
11. CROSS-BORDER DATA TRANSFER
Personal data may be stored or processed on servers located outside India. By using our Services, you consent to such transfer in compliance with applicable Indian laws.
12. AMENDMENTS
We may update this Privacy Policy periodically. Updated versions will be published on www.5sindia.in with the “Effective Date.” Continued use constitutes acceptance.
13. GRIEVANCE REDRESSAL & CONTACT
For questions, concerns, or exercise of rights under this Privacy Policy, please contact our designated Grievance Officer / Data Protection Officer (DPO):
Name: Sakshi Sharma
Email: support@5sindia.in
Phone: 08058706819
Address: JSR Wayfinder Pvt Ltd, PNo. 148, Ganesh Vihar 7, Near Tagore ITI, Murlipura, Jaipur (Raj) – 302039